🔐 Your Data Protection

City888 Privacy Policy – Our Commitment to Protecting Your Personal Information

At city888, your privacy is not just a legal obligation — it is a core value we uphold. This document clearly explains what we collect, how we use it, and your rights as a user of our platform.

Last updated: January 2026
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Six Core Protection Principles city888 Privacy

The principles that shape how we handle every piece of information you entrust to us.

End-to-End Data Encryption

All data transmitted between your device and city888's servers is protected by 256-bit SSL encryption. This means your personal information and financial transactions cannot be intercepted by any third party.

Full Data Control Is Yours

You have the full right to access, correct, and request the deletion of your personal data. city888 will not sell, rent, or disclose your information to third-party advertisers without your consent.

Minimum Data Collection

We only collect information that is genuinely necessary to provide quality services and meet our legal compliance obligations. No data is collected excessively or without a clear purpose.

No Sale to Advertisers

City888 has never and will never sell your personal data to advertisers, marketing companies, or data brokers. Your information is used solely for operational purposes and to improve our services.

Clear Retention Period

Your data is retained only for as long as necessary for the specified purpose or as required by applicable law. Once the retention period ends, data is securely deleted using industry-recognised methods.

Full Transparency in This Policy

The city888 privacy policy is written in plain language, not confusing legal jargon. We believe you deserve to know exactly what happens with your information.

Quick Summary: city888 collects the information needed to manage your account, process transactions, and comply with the law. We do not sell your data. You may request access, correction, or deletion of your data at any time.

1 Scope of This Privacy Policy

This Privacy Policy explains the personal information collection, use, storage, and protection practices of city888 ("we", "Platform") when you use our website, mobile app, or any services we provide.

This policy applies to all city888 platform users, including unregistered visitors, registered members, and mobile app users. By continuing to use the city888 platform, you agree to the terms set out in this Privacy Policy.

Relationship with Other Terms: This Privacy Policy should be read together with Terms and Conditions city888. Together, these two documents form a complete user protection framework.

2 Information We Collect

City888 collects various types of information depending on how you interact with our platform. The main categories of information we collect are as follows:

A. Information You Provide Directly:

  • Registration information — full name, email address, phone number, date of birth, and password.
  • Identity verification documents (KYC) — national ID card, passport, or other valid documents required for account verification.
  • Financial information — bank account details, card numbers, or e-wallet details for deposit and withdrawal purposes.
  • Communications — messages you send to our customer support team.

B. Information Collected Automatically:

  • Device data — device type, operating system, browser version, and screen resolution.
  • Network data — IP address, approximate location (based on IP), and internet service provider.
  • Behavioural data — pages visited, session duration, clicks, and usage patterns within the platform.
  • Transaction data — deposit history, withdrawals, and wagering activity.
Minimum Collection Principle: city888 only collects information that is strictly necessary to operate the platform, process transactions, and meet legal obligations. We do not collect excessive or irrelevant data.

3 How We Use Your Information

The information we collect is used for the following purposes:

Purpose of Use Types of Data Used Legal Basis
Account management & verification Registration information, KYC documents Contract, Legal compliance
Deposit & withdrawal processing Financial information, identity Contract, Legal compliance
Fraud prevention & security Device data, IP, behaviour Legitimate interest
Customer support Account information, communications Contract
Marketing communications (with consent) Email, phone number Consent
Platform analytics & improvement Behavioural data, technical data Legitimate interest

City888 does not use your information for any purpose other than those stated above without first obtaining your consent.

4 Sharing Information with Third Parties

City888 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, we may share your information in the following limited circumstances:

  • Approved service providers — such as payment processors, identity verification providers, and cloud service providers that work with us to deliver our services. All such providers are bound by strict data protection agreements.
  • Legal obligation — if required by law, court order, or direction from a competent authority, we may need to disclose certain information.
  • Rights and security protection — in cases where necessary to prevent fraud, protect user safety, or pursue or defend legal claims.
  • Business transfer — in the event of a merger, acquisition, or asset sale, user information may be transferred as part of that transaction, with prior notice given to users.
Important: Every third party that receives your data from city888 is bound by confidentiality and data protection agreements that meet or exceed the standards of this privacy policy.

5 Data Security Measures

Your data security is city888's highest priority. We implement multiple layers of technical and organizational protection to keep your information safe:

  • 256-bit SSL/TLS encryption for all communications between your browser and our servers.
  • Data-at-rest encryption for all sensitive information stored in our databases.
  • Two-factor authentication (2FA) available to all user accounts as an additional layer of protection.
  • 24/7 security monitoring to detect and respond to any threats or suspicious activity.
  • Regular security assessments by independent third parties to identify and address any vulnerabilities.
  • Role-based access control — only authorized staff may access user data, and only for necessary purposes.
Data Breach: In the event of any data breach affecting your information, city888 is committed to notifying you within 72 hours of the breach being identified, in line with industry best practices.

6 Cookies & Tracking Technologies

City888 uses cookies and similar tracking technologies to enhance the user experience, analyze usage patterns, and maintain platform security.

Types of cookies we use:

  • Essential cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Performance cookies — collects anonymous information about how you use the platform to help us improve our services.
  • Functional cookies — stores your preferences such as language and display settings to provide a more personalized experience.
  • Analytics cookies — helps us understand aggregate usage patterns for platform improvement.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect certain features of the city888 platform. More information on managing cookies is available in your browser settings.

7 Your Rights Regarding Personal Data

As a city888 user, you have the following rights regarding your personal information:

Right of Access

You have the right to request a copy of all personal information we hold about you.

Right to Rectification

You may request the correction of any inaccurate or incomplete information.

Right to Erasure

You may request the deletion of your data under certain circumstances permitted by law.

Right to Restriction of Processing

You may request that we restrict the processing of your data in certain circumstances.

Right to Data Portability

You have the right to receive a copy of your data in a machine-readable format.

Right to Withdraw Consent

You may withdraw consent for consent-based data processing at any time.

How to Submit a Request: To exercise any of the rights above, contact the city888 support team via live chat or email at [email protected]. We will process your request within 30 business days.

8 Data Retention & Deletion

City888 retains your personal information for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable law.

  • Active account data — retained for as long as your account is active on the city888 platform.
  • Post-account closure data — certain information such as transaction records may be retained for up to 7 years to meet legal obligations, including anti-money laundering laws.
  • Log and security data — activity logs are retained for 12 months for security and digital forensics purposes.
  • Marketing data — information used for marketing communications is retained for as long as you have not withdrawn your consent.

Once the retention period expires, your data is securely deleted using industry-recognised data erasure methods that ensure the data cannot be recovered.

9 Children's Privacy

City888 services are not suitable and not intended for individuals under the age of 18. We do not intentionally collect, store, or process any personal information from children or minors.

If you believe a child has registered an account on city888 or has provided us with their personal information, please contact our support team immediately. We will take action to delete that information and close the account as soon as possible.

Additional Protection: city888 applies a strict KYC process to verify the age of all new users. This is one of our key measures to ensure the platform is only accessed by eligible adults.

10 Amendments to This Privacy Policy

City888 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data processing practices, technological developments, or new legal requirements.

When we make significant changes to this policy, we will notify you via:

  • A clear notice on the city888 platform homepage.
  • A notification email to the address you registered (for highly significant changes).
  • Update the "last updated" date at the top of this page.

Your continued use of the city888 platform after any amendments take effect will be considered your acceptance of the revised Privacy Policy.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact us through the following channels:

  • Live Chat: Available 24/7 via the chat icon on the city888 platform.
  • Privacy Email: [email protected] (type this as plain text in your email client)
  • FAQ: Visit FAQ page us for privacy-related frequently asked questions.

We are committed to responding to all privacy-related enquiries within 30 business days of receipt. For simpler cases, we typically respond within 3–5 business days.

Formal Complaint: If you are not satisfied with how city888 has handled your personal data after contacting us, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
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Your Data Is Safe with city888

With 256-bit SSL encryption, a rigorous KYC process, and our commitment to user privacy, you can play on city888 with peace of mind knowing your information is fully protected. Join the city888 community today and enjoy a safe and fun gaming experience.

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