Please read this document carefully before using the city888 platform. By registering or using any of our services, you agree to be bound by all terms and conditions stated herein.
Six core principles that underpin the relationship between city888 and every user on our platform.
City888 services are available to individuals aged 18 and above only. Account registration requires accurate and verifiable information. Only one account is permitted per user.
You are responsible for keeping your account password confidential. city888 uses 256-bit SSL encryption and KYC processes to ensure the security of every account.
All deposits are processed through secure, verified payment channels. Withdrawals are processed in accordance with established KYC verification procedures within transparent timeframes.
All bonuses and promotions are subject to the specified wagering requirements. Bonus abuse or multiple accounts may result in bonus cancellation.
Players are responsible for their own gaming decisions. city888 provides responsible gaming tools including deposit limits, loss limits, and cool-off periods.
All games use independently audited RNGs. city888 is committed to providing a fair, transparent gaming environment free from any manipulation.
These Terms and Conditions ("Terms") govern your use of the website, mobile app, and all services provided by city888 ("Platform"). These Terms constitute a legally binding agreement between you ("User" or "Player") and city888.
By accessing, registering, or using any part of the city888 Platform, you agree that you have fully read and understood these Terms and consent to be bound by them. If you are using the Platform on behalf of an organisation or other entity, you represent that you have the authority to bind that entity to these Terms.
To register and use city888 services, you must meet the following requirements:
During registration, you are required to provide information that is truthful, accurate, current, and complete. city888 reserves the right to verify your identity through the KYC (Know Your Customer) process at any time. Failure to provide the required documentation within the specified timeframe may result in temporary or permanent account suspension.
One account only: Each user is permitted to hold only one active account on city888. Registering multiple accounts is prohibited and may result in the closure of all associated accounts and forfeiture of any balances.
You are fully responsible for all activities that occur under your city888 account. This includes keeping your username and password confidential and ensuring that no other party uses your account.
If you suspect that your account has been accessed without authorisation, please contact the city888 support team immediately. city888 shall not be liable for any losses arising from your failure to keep your login credentials confidential.
City888 supports a range of secure and trusted payment methods, including local bank transfers, credit/debit cards, and approved e-wallets. All deposits and withdrawals are processed through payment channels that have passed security verification.
Deposit: The minimum accepted deposit depends on the selected payment method. Deposited funds are typically credited to your account shortly after successful verification. city888 does not charge any processing fees for deposits; however, your payment provider may impose their own charges.
Withdrawal: All withdrawal requests are subject to successful identity verification. You may only withdraw funds to the same payment method used for your deposit. city888 reserves the right to request additional documentation before processing large withdrawals as a security measure.
City888 reserves the right to suspend or cancel any withdrawal if there are signs of suspicious activity or potential fraud. In such cases, our compliance team will contact you for further verification.
City888 offers a wide range of bonuses and promotions for both new and existing players. All bonuses are subject to wagering requirements and the specific terms stated in each offer.
All games available on the city888 platform use a Random Number Generator (RNG) that has been independently audited and certified by internationally accredited third-party bodies. This ensures every game outcome is truly random and cannot be predicted or manipulated by any party.
The RTP (Return to Player) value for each game is independently audited and accurately reported. Players are encouraged to check the RTP information for each game before playing as a guide to making more informed betting decisions.
In the event of a technical disruption or system failure during gameplay, city888 will use server records to determine the outcome. Should there be any discrepancy between a player's screen display and the server records, the server records shall be considered final.
The following activities are strictly prohibited on the city888 platform and may result in immediate account closure and forfeiture of any remaining balance:
City888 reserves the right to suspend, restrict, or close any account without prior notice if there is reasonable cause to believe these Terms have been violated, or if required for legal and regulatory compliance purposes.
You also have the right to close your own account at any time by contacting the city888 support team. Any valid balance in your account will be processed for withdrawal once all compliance requirements have been met.
In cases where an account is closed due to a breach of Terms, city888 reserves the right to forfeit any bonus balance for which wagering requirements have not been met. Winnings obtained through fraudulent activity may be voided in full.
City888 is committed to the principles of responsible gaming. We believe online entertainment should remain a fun and controlled activity, not a source of stress or financial hardship.
The city888 platform provides the following tools to help players stay in control:
To the extent permitted by applicable law, city888 shall not be liable for any indirect, consequential, special, exemplary, or punitive damages — including loss of profits, loss of data, or business interruption — arising from your use of or inability to use the Platform.
City888 makes no warranties or representations, express or implied, regarding the availability, reliability, timeliness, security, or accuracy of the Platform or its content. The Platform is provided on an "as is" and "as available" basis.
In the event of technical disruptions, cyberattacks, or circumstances beyond our control (force majeure), city888 shall not be liable for any losses incurred by players. However, we will make every effort to restore services promptly and keep affected players informed.
City888 reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Any significant changes will be communicated to users via a notice on the platform or through the registered email address.
It is your responsibility to review these Terms periodically. Continued use of the city888 platform after any amendments constitutes your acceptance of the revised Terms. The "last updated" date at the top of this page will reflect the date of the most recent amendment.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the city888 support team through the following channels:
Our team is ready to assist in Malay and English. We aim to respond to all enquiries within 24 hours on working days.
Register with city888 and enjoy over 500 top games with guaranteed security, fairness, and a fun playing experience. We are here to make every gaming session your best one yet.